Before contacting us, please check if you
can find the answer to your question on our website :
- If you have a question regarding shipping costs, delivery time, the
status of your shipment, etc.
Check Shipping
& Deliveries
- If you have a question regarding the products :
Check our manuals
page, where you can find data sheets, information on plug types, manuals
of products, software to download, press articles, and many more interesting
informations.
- For questions regarding on-line ordering:
Click
here.
- For questions regarding safety of your on-line purchase:
Click here.
To get the fastest answer, please select
the appropriate department below.
LIVE CHAT SUPPORT:
What is it?
Live Chat support is a web-based interface that allows you to communicate
in real-time. It's an easy and simple way to get instant help with "product-related" questions from one of our product specialists. You can begin by using the "Liveperson" button
found throughout the site. We have product specialists ready to serve
you via a live chat system from Monday-Thursday, 8:30am to 5:30pm (CET)
and Friday, 8:30am to 3:00pm (CET).
(Note : For technical-related questions, please contact the technical department by e-mail )
How does it work?
To use LivePerson, you only need to click the button. A Liveperson window
(picture 1) will
be opened and you'll be asked to wait for an operator to respond your
call.
(It can take a few minutes before you have contact with one of the operators)
Click here :
and try it!
E-MAIL SUPPORT:
orders@intellihome.be
If you have questions about :
- (pending) Orders
- Returns
- Availability
info@intellihome.be
If you have questions about :
- Products
- Pricing
- Company policy
service@intellihome.be
For technical assistance and troubleshooting questions for products
purchased from IntelliHome. Please include in your E-mail the following
information:
- name & address
- invoice number
- Product number
- Production reference
(5 digit code at back of module or inside the battery compartment
e.g. 00C12)
comments@intellihome
To write a review or comment on any of the products/systems
you have installed or used. Write us if you want to share your ideas,
experiences with other users or if you have an interesting application
you want to tell us about.
Or if you want to make any suggestions on our website or services.
Contact form
Contact hours
You can reach us by email or Live Help from 8.30 a.m. to 5.30 p.m. from
Monday to Thursday.
Friday from 8.30 am to 3 pm. Times
are Central European.
A customer service representative will be happy to assist you.
Mail
Address (please note : we have no "physical shop" at this address,
so you can NOT visit us personally)
IntelliHome
Leopoldlaan 84
9400 NINOVE
Belgium
VAT number : BE 0500 485 455
E-mail : info@intellihome.be