Consumers have a period of 14 days during which they may terminate the sales contract without any justification. This period shall become effective as at the day following receipt of the product by or on behalf of the consumer.
During this period, consumers shall take due and proper care of the product and the packaging thereof. Consumers should not unpack or use the product for any other purposes than those necessary to be able to judge whether or not they wish to retain the product. If a client wishes to enforce the right of retraction, it should return the product to the company in its original condition, including the packaging and all accessories delivered, pursuant to the clear and reasonable instructions issued by the company.
You can click here to download our product return form and you should follow all instructions outlined therein so as your request is processed as quickly as possible. In order to be eligible for reimbursement, please additionally indicate your account number. Upon receipt of your returned product, we shall issue an internal credit note and will issue reimbursement within a maximum term of 14 days. Failure to follow the return procedure reserves us the right to postpone follow up of your return until receipt of the required information.
If your order was subject to free shipping, the shipping fees will then be billed to you. Return shipping fees shall additionally be incumbent upon you.
In such instance as a FREE article was included with the order received, you should additionally return this. If you fail to do so, the product which was issued free of cost will be billed to you at its current price.
In such instance as the article returned to us appears to have been used or suffered damage, we hereby reserve the right to solely reimburse you for a portion of the total purchase price. This shall additionally be applicable in such instance as any parts of the article are missing or if your article was shipped without sufficient payment of the shipping fees.
Are excluded for return: opened or severely damaged products, products custom made at the request of the buyer (eg a custom made curtain rail) or products that were not purchased from IntelliHome.
If you wish, you can order other articles to replace those delivered. Please indicate this on the product return form.
Return address :
SERVICE: Ganzenkoor 33 2570 Duffel Belgium
If you have any further questions or you are not sure whether you may return your product?